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One-Stop Tools and Resources

State & Local Efforts

Reports, checklists, guides, tools and other resources produced by state and local agencies and organizations that will help One-Stops include people with disabilities in their web of services.

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Alabama Back to TopBack to Top
  • E-Learning Modules
    On-line instruction developed by Alabama’s MAPS WIG Project for the Alabama Career Center staff that contains a spectrum of learning modules for Career Center staff to be better prepared to serve customers with disabilities. The curriculum is comprised of 14 Modules that contain a variety of downloadable materials and cover areas that include disability etiquette, the ADA, emergency preparedness, disclosure of disability to employers, and information on specific types of disabilities.
  • Mapping Access to Program Services (MAPS)
    This web site is designed to provide Alabama Career Center customers with disabilities and staff serving them with resources to maximize a customer's success in locating any and all services needed by them to become successfully employed. One-Stop Career Center staff can use this site to locate a community service that can support or assist their customers. Users can search by service, city/county or by disability to locate service resources.
  • Universally Accessible Work Station
    Descriptive chart of the Universally Accessible Workstation that is present in all comprehensive One-Stop Centers in Alabama. The chart includes the product names of the assistive technology (AT) installed on the work stations, descriptions and photos of each AT installed, and the type of user who would benefit from each AT.

Alaska Back to TopBack to Top
Arizona Back to TopBack to Top
  • Assistive Technology Arizona
    Educational website for and about assistive technology (AT) in Arizona, developed in partnership with the Arizona Disability Program Navigator (DPN) Program, Arizona Center for the Blind and Visually Impaired (ACBVI), Northern Arizona University, Easter Seals Arizona, and the Foundation for Blind Children. Trainings are geared toward One-Stop Center staff, Vocational Rehabilitation staff, and other workforce development professionals. The public is also invited to attend. Training topics include introduction to AT and AT services, disability etiquette, accommodations, and how to access resources available through the local One-Stop Service Centers. The AT Trainer at ACBVI works closely with DPNs in scheduling and coordinating trainings in the Centers.

California Back to TopBack to Top
  • Benefits Planning Information Center Website
    California has developed a One-Stop California-specific Benefits Information Planning Center (BPIC) website to provide accessible information to all Californians interested in determining the availability of disability-specific and disability-related benefits and the impact of employment and earned income on benefits. The BPIC will be a tool to assist Californians with disabilities with their benefits planning as they transition to employment.
  • California EmployAbility Newsletter (Spring 2008)
    Newsletter published by the California Disability Program Navigator project. The newsletter is distributed to One-Stop Center staff as well as other One-Stop Center system partners.
  • Complaint Resolution Handbook
    Complaint Resolution Handbook of the City of Los Angeles, for ensuring compliance by all City of Los Angeles One-Stop Centers/Lead Agencies, Satellites, and sub-contractors with the Complaint Resolution Procedures under Section 188 of the Workforce Investment Act.
  • Guest Shopper Log
    Survey form used by Guest (Mystery) Shoppers to evaluate the quality of customer service provided to California One-Stop customers with disabilities.
Non-Grantee Resource
Colorado Back to TopBack to Top
Connecticut Back to TopBack to Top
Florida Back to TopBack to Top
  • Customer Referral Form
    Referral form available to One-Stop customers who know a person with a disability who may benefit from One-Stop services (Florida Institute for Workforce Innovation)
  • Ethics and Confidentiality Power Point Presentation
    Overview of ethics principals and confidentiality issues in serving One-Stop customers with disabilities (Florida Disabilities Council).
  • Power Point Presentation by the Jacksonville Disability Program Navigator Program [PPT Format]
    Power Point Presentation by the Jacksonville Disability Program Navigator Program on the Real Sense Prosperity Campaign; a collaborative effort between the Jacksonville DPN program and local agencies, non-profits, and businesses to secure unclaimed Earned Income Tax Credit dollars to qualifying wage earners, including those with disabilities. The Real Sense Campaign also provides financial literacy training to help recipients use this money towards the purchase of a home, education, or starting a small business.
  • Power Point Presentation by the Jacksonville Disability Program Navigator Program [RTF Format]
    Power Point Presentation by the Jacksonville Disability Program Navigator Program on the Real Sense Prosperity Campaign; a collaborative effort between the Jacksonville DPN program and local agencies, non-profits, and businesses to secure unclaimed Earned Income Tax Credit dollars to qualifying wage earners, including those with disabilities. The Real Sense Campaign also provides financial literacy training to help recipients use this money towards the purchase of a home, education, or starting a small business.

Illinois Back to TopBack to Top
Iowa Back to TopBack to Top
  • Disability Program Navigator Job Description
    This is a component of Iowa's First Round Workforce Incentive Grant.
  • Iowa Disability Program Navigator (DPN) Program sustainability document
    Iowa Disability Program Navigator (DPN) Program sustainability document for State Partners outlining possible scenarios under which the DPN Program could continue to provide services.
  • Iowa Employment & Disability
    Iowa Workforce Development state page providing information and resources designed to facilitate the matching of Iowans with disabilities and employers. Website includes information and links to Iowa’s Disability Program Navigators.
  • Memorandum of Agreement
    Memorandum of Agreement between Iowa One-Stop partners to increase employment outcomes for Iowans with disabilities through state and local collaboration. The Agreement was developed by a task force of agency representatives. The Agreement emphasizes flexibility and encourages local offices to share customers, resources, and information to serve the whole community.

Kansas Back to TopBack to Top
Maryland Back to TopBack to Top
  • WIG Profile: Way Station, Frederick MD
    Profile of Work Incentive Grantee program in Maryland describing the background of the initiative, goals and methods for integrating individuals with disabilities into the workforce development system, partners in the initiative, and innovative features (U.S. Department of Labor, 2002).

Minnesota Back to TopBack to Top
  • Disability Program Navigator Brochure
    Marketing brochure about the employment services and support provided by the Disability Program Navigator (Sterns-Benton Employment & Training Council).
  • Employer Focused Brochure
    Marketing brochure targeted to employers outlining the benefits of hiring qualified job candidates with disabilities (Sterns-Benton Employment & Training Council).

Missouri Back to TopBack to Top Non-Grantee Resource
New Mexico Back to TopBack to Top
  • New Mexico One Stop Sample Questionnaire
    Questionnaire for officials making site visits to One-stops to determine if basic accessibility needs for all clients are being met.
  • New Mexico One-Stop Accessibility Sample Matrix
    Sample matrix to help One-Stop staff identify which electronic and information technology packages to use with clients with specific functional limitations.
  • Universal Design Review and Planning Guide
    Outline for evaluating electronic and information technology accessibility at One-Stop Centers and taking steps to modify facilities and acquire equipment as needed.
  • WIG Profile: NM One Project
    Profile of Work Incentive Grantee program in New Mexico describing the background of the initiative, goals and methods for integrating individuals with disabilities into the workforce development system, partners in the initiative, and innovative features (U.S. Department of Labor, 2002).

New York Back to TopBack to Top
North Carolina Back to TopBack to Top
Ohio Back to TopBack to Top
  • Disability Awareness Survey, Cincinnati WIG
    Extensive questionnaire to gauge staff attitudes, assumptions and factual knowledge about people with disabilities and the different types of disabilities (Cincinnati Work Incentive Grant program).

Oklahoma Back to TopBack to Top
  • Customer Focused Postcard (back)
    Samples (back) of marketing postcard mailer about the employment services and support provided by Big Five Community Services Workforce Centers.
  • Customer Focused Postcard (front)
    Samples (front) of marketing postcard mailer about the employment services and support provided by Big Five Community Services Workforce Centers.
  • The Oklahoma Navigator Newsletter (PDF Format)
    Newsletter published by the Big Five Community Services Workforce Centers. The newsletter is distributed to One-Stop Center staff as well as other partners and stakeholders, such as migrant and seasonal farm workers, Independent Living Centers, the Office of Handicap Concerns, and Tribal governments (PDF Format).
  • The Oklahoma Navigator Newsletter (Word Format)
    Newsletter published by the Big Five Community Services Workforce Centers. The newsletter is distributed to One-Stop Center staff as well as other partners and stakeholders, such as migrant and seasonal farm workers, Independent Living Centers, the Office of Handicap Concerns, and Tribal governments (Word Format).

Oregon Back to TopBack to Top
  • Business Case for Inclusion of People with Disabilities in the Competitive Workplace and Consumer Base
    Business case developed by the Oregon Business Leadership Network, outlining the economic and skill implications of disabilities in the workplace and marketplace. Website also contains additional resources to aid employers in recruiting, hiring, and retaining workers with disabilities.
  • FlexAbility 2004 Toolkit
    Comprehensive compilation of information on hiring people with disabilities - including case studies, financial incentives, workplace accommodations, disability legislation, and resources.
  • Oregon Business Plan
    This document contains the Targeted Workforce Initiative included in Oregon’s 2006 Business Plan. The Business Plan was developed with OWIB Partners and businesses and is aimed at keeping Oregon’s workforce competitive against the retirement of the boomers and in the world marketplace. The Targeted Workforce Initiative focuses on inclusion of working parents, diverse workers, and people with disabilities.
  • The Implementation of Model One-Stop Projects, Oregon Department of Human Resources
    Report describing initial state activities to support Oregon's Work Incentive Grantees and summarizing ten projects that received awards for Innovative Solutions or Access Technology (Oregon Department of Human Resources).

Pennsylvania Back to TopBack to Top Non-Grantee Resource
Rhode Island Back to TopBack to Top
  • Employer Service Network Member Agreement
    Formal agreement between the members of the Rhode Island One-Stop System's Employer Service Network, a formal affiliation of workforce and economic development entities and professionals. Agreement describes Network services to assist employers in hiring, retaining, and providing reasonable accommodations to people with disabilities.

South Carolina Back to TopBack to Top
South Dakota Back to TopBack to Top
Tennessee Back to TopBack to Top
  • Career Center Accessible Computer Technology List
    A listing of the assistive technologies that have been installed in all Career Centers.
  • Career Center Staff Training Plan
    Career Center Staff Training Plan for Serving Customers with Disabilities Proposed training plan to increase Career Center Staff knowledge of assistive technology and build disability awareness to better serve customers with disabilities.
  • Consortium Stationary Fact Sheet
    Fact Sheet about training, employment, rehabilitation, and benefits counseling services provided by the agencies comprising the Southeast Tennessee Placement Consortium.
  • Memorandum of Understanding
    Memorandum of Understanding outlining the roles and responsibilities of two Tennessee WIA partners and the Local Chief Elected Official(s).
  • Southeast Tennessee and Workforce Solutions Focus Group Report
    Final report on the focus groups which were conducted to determine gaps in or barriers to service experienced by One-Stop customers with disabilities at the Middle and Southeast Tennessee Career Centers.

Texas Back to TopBack to Top
Vermont Back to TopBack to Top
Virginia Back to TopBack to Top
  • Access for Everyone Accessibility Kit Information Sheet
    Information sheet posted in Virginia Workforce Centers highlighting the features of the Assistive Technology (AT) Kits installed at several Centers statewide. The AT Kits are ergonomically designed universal work stations with computer software programs and other AT to make job seeking more accessible for persons with disabilities. Additional AT features include: adjustable computer tables, alternative keyboards/mice, ergonomic arm rests, gel mouse/ keyboard pads, typing aids and document scanners, readers, and text enlargers.
  • Disabilities Screening Checklist for One-Stop Center Staff (Word)
    Screening checklist (Word document) to assist One-Stop Center staff in determining whether a customer has a disability and might be appropriate for consultation with or referral to the Disability Program Navigator. It is also shared with other community service agencies that have customers who may have disabilities and may also benefit from One-Stop Center services (Capital Area Workforce Investment Board).
  • Everyone Accessibiliyt Kit Help Guide (PowerPoint)
    Guide (PowerPoint slides) providing information on assistive technology, including assistive technology related definitions, pictures of assistive technology devices and instructions on how to use these devices (Capital Area Workforce Investment Board).
  • Everyone Accessibiliyt Kit Help Guide (Word)
    Guide (Word document) providing information on assistive technology, including assistive technology related definitions, pictures of assistive technology devices and instructions on how to use these devices (Capital Area Workforce Investment Board).
  • Learning Disability Screening Tool
    Voluntary screening tool for assessing whether a One-Stop customer is likely to have a learning disability and may qualify for additional One-Stop services (Capital Area Workforce Investment Board).
  • Shenandoah Valley Tax Assistance Locations Flyer
    Flyer providing tax assistance locations for Shenandoah Valley as part of a partnership between the Virginia Disability Program Navigator Initiative and the IRS to provide taxpayers with disabilities free tax assistance, information on tax credits, deductions, and financial planning resources.
  • Virginia Disability Program Navigator Newsletter (December 2007)
    Monthly newsletter published by the Virginia Disability Program Navigator project. The newsletter is distributed to Virginia Workforce Network staff and to Workforce Network partners. To view in larger print when opened on screen go to View, click on Zoom and increase the percentage (size) of the print.
  • Virginia Disability Program Navigator Newsletter (February 2008)
    Monthly newsletter published by the Virginia Disability Program Navigator project. To view in larger print when opened on screen go to View, click on Zoom and increase the percentage (size) of the print. This issue focuses on IRS tax information for people with disabilities.
  • Virginia Disability Program Navigator Newsletter (June 2008)
    Monthly newsletter published by the Virginia Disability Program Navigator project. The newsletter is distributed to Virginia Workforce Network staff and to Workforce Network partners. This issue focuses on computer training from new learners to basics. To view in larger print when opened on screen go to View, click on Zoom and increase the percentage (size) of the print.
  • Virginia Disability Program Navigator Newsletter (May 2008)
    Monthly newsletter published by the Virginia Disability Program Navigator project. The newsletter is distributed to Virginia Workforce Network staff and to Workforce Network partners. This issue focuses on the collaborative effort between the IRS and the Virginia Disability Program Navigator to educate taxpayers with disabilities on available tax credits, deductions and free tax help. To view in larger print when opened on screen go to View, click on Zoom and increase the percentage (size) of the print.

Washington Back to TopBack to Top
  • Employer Focused Brochure
    Marketing brochure targeted to employers outlining the benefits of and transition services for employers who hire qualified job candidates with disabilities (Work Source Sonomish County, WA).
  • Washington State Learning Disabilities Project (PDF Format)
    Report by the Washington State Department of Social and Health Services summarizing the results of this Project and includes background, purpose findings of the Project. Report also includes information on learning disabilities, and identification criteria, and validation of the screening tool (PDF Format).
  • Washington State Learning Disabilities Project (Word Format)
    Report by the Washington State Department of Social and Health Services summarizing the results of this Project and includes background, purpose findings of the Project. Report also includes information on learning disabilities, and identification criteria, and validation of the screening tool (Word Format).
  • Washington State Learning Needs Screening Tool (PDF Format)
    This validated screening tool is a brief, oral interview developed by the Washington State Department of Social and Health Services to assist staff in assessing whether an individual has a learning disability or deficit (PDF Format).
  • Washington State Learning Needs Screening Tool (Word Format)
    This validated screening tool is a brief, oral interview developed by the Washington State Department of Social and Health Services to assist staff in assessing whether an individual has a learning disability or deficit (Word Format).

West Virginia Back to TopBack to Top
  • Access and Accommodations Services Poster
    Poster displayed in West Virginia One-Stop Centers that describes access and accommodations available. Access and accommodations available and listed on the poster include computer workstations, physical accessibility, services for the Deaf and Hard of Hearing, telecommunication/TTY devices, sign language interpreter services, services for the Blind and Vision Impaired, and enlarged print.
  • Memorandum Of Understanding
    Memorandum of Understanding outlining the roles and responsibilities of three West Virginia WIA partners to provide seamless services to eligible WIA and Division of Rehabilitation Services customers.
  • West Virginia Assistive Technology Systems (WVATS)
    Poster displayed in participating West Virginia One-Stop Centers that describes the assistive technology (AT) installed on Universal Computer Workstations at several One-Stop Centers statewide. The Universal Computer Workstations are ergonomically designed universal work stations with computer software programs and other AT to make job seeking more accessible for persons with disabilities. Additional AT features include: adjustable computer tables, large monitors, alternative keyboards and mice, on-screen keyboards, ergonomic devices, screen readers, magnifiers, typing aids, and document scanners.
  • West Virginia Resources and Accommodations Poster
    Poster displayed in West Virginia One-Stop Centers that describes resources and accommodations available state-wide. Resources available and listed on the poster include the WV Assistive Technology System (WVATS), the Job Accommodation Network (JAN), the ADA & IT Information Center for the Mid-Atlantic Region, the Rehabilitation Technology Department at WV Division of Rehabilitation Services, the WV Commission for the Deaf and Hard of Hearing, WV Relay, WV Commission for the Deaf and Hard of Hearing, American Foundation for the Blind and Vision Impaired, National Federation of the Blind, and text enlargement software programs.

Wisconsin Back to TopBack to Top
  • Employer Toolkit
    Self assessment tool which is part of Wisconsin's Employer Disability Education effort
  • Evaluation Guide
    Comprehensive Guide for team evaluation of how well individual One-Stop centers' facilities and communications ervices comply with accessibility requirements of people with disabilities.
  • Recruiting People with Disabilities Web-based Toolkit
    Provides information and tools designed to help employers recruit, hire, and retain people with disabilities. The Web-based Toolkit is part of Wisconsin's Employer Disability Education effort.
  • Sample One-Stop Accessibility Evaluation Report
    Demonstration of multi-program team-led evaluation report, using the evaluation guide.
  • Wisconsin Disability Program Navigator News (February 2008)
    Web-based newsletter published by the Wisconsin Disability Program Navigator project. Newsletter highlights Disability Program Navigator news and happenings as well as offering tools, information, and resources on navigating employment programs and services for people with disabilities.
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